Breg Polar Care Wave w/ Ankle Pad

Although product not used upon receipt,(my doctor recommended not to use following my surgery) I was unable to return as packing seal had been broken.
I’m hopeful that other parties might benefit following my donation to clinic.

This rat really would be more beneficial if it’s provided more Complete coverage Of the front and back of the knee. I had a total knee replacement and being a physical therapist I feel it’s very important to ice the back of the knee as much as the front of the knee and I find that I have to shift the wrap around to various positions to get complete coverage. I feel that most people would be using this wrap with their leg extended And this leaves the posterior aspect of the knee minimally iced.
Every other aspect of this unit is excellent and if I were able to give it a 4.5 on the stars that would be my grade

Due to being a kidney transplant patient, I have more difficulty with distal swelling in both legs, so post full knee replacement found me a bit behind the power curve, as they say, with a smaller ice machine (also purchased from Ortho Bracing and we still use it as a back-up, a great value on the DonJoy machine!). I noticed that the ice packs provided by the hospital were Breg, so came back to Ortho Bracing and found this dynamic Breg unit that combined a much larger leg pad with adjustable cooling and compression, a true "win-win" for me! The medical-grade machine at PT was quite painful, but therapists insisted that I needed this type of treatment, and the Breg unit allows me to do home treatment with wonderful results - dramatically reduced bruising, pain, and swelling. Thanks for the extremely fast shipping and fantastic customer service, and for a cooling therapy machine that got me through my 1st post-op consultation with flying colors. My orthopedic surgeon was very pleased to see that we'd gotten the Breg, and my PT wanted full contact information for Ortho Bracing after seeing how well the system was working for my home use! And, the ice bags work beautifully with absolutely no leakage, even though I carry them back and forth from the kitchen to the bedroom or living room for application.

Outstanding customer service! The cool compression machine works very well. My surgeon explained that icing with compression heals you much faster than just ice alone. I even purchased a pad for my back; haven't used it yet. Only problem is the difficulty putting on the shoulder pad if you are not large (or mansize). Poor directions from manufacturer on how to apply. Orthobracing had to email me a "Youtube" video because the directions are only printed with pictures on the pad itself. The manufacturer should definitely make a smaller sized women's shoulder pad, or send more velcro straps to help adjust shoulder pad so it doesn't slip off. The ice bags it comes with leak easily; I purchased the large cubes as insurance from another less expensive site.
Easiest way is with the bags though, so when I called them to tell them some were leaking, they shipped me another set of bags immediately.
Really impressed with the customer service! They couldn't be nicer or more helpful.
They realize that we're buying the unit because we're in a lot of pain and need quick relief. I realized that when using the machine I'm in less pain, therefore requiring Less Painkillers! Great machine for at home use without having to pay almost the same price just to rent a more expensive machine. So; differences are; you may pay more to buy this, but you OWN it and the clock isn't ticking. If your surgery was more involved causing a longer recovery time (like mine). Other difference is that you do have to change the ice bags/cubes every six hours, rental has freon so no changing ice bags. Not too messy. I have a metal mixing bowl next to it to put the top in while changing cubes/bags.
I highly recommend the product, and especially this company to purchase it from. Feel better everyone! :)

i purchased breg polar care wave& having it shipped overnight thru OrthoBracing? I paid to have it shipped overnight UPS? the unit arrived a day late because of UPS issues? not OrthoBracing Fault?
The unit arrived. day late , i tested it it worked great and then informed OrthBracing that we shoul get our shipping overnight costs back?
which was around 100 dollars. OrthoBracing within 24 hrs refunded me the money? I know it takes time too get your money or a credit back when dealing with UPS, since I ship UPS daily and had this issue come up before? sometime taking a week. OrthoBracing stepped up to the plate and made sure I was taking careof? In my experience that says a lot and would highly recommend OrthoBracing
Dan